At Vaishnavi Cosmetic, customer satisfaction is our priority. We strive to provide high-quality beauty and cosmetic products along with a smooth shopping experience. This Cancellation & Refund Policy outlines the conditions under which orders may be cancelled and refunds may be processed.

About Us

Vaishnavi Cosmetic
Ramganj Pakka Talab, Maswani, Fatehpur, Uttar Pradesh – 212601

By placing an order on our website, you agree to the terms of this Cancellation & Refund Policy.

Order Cancellation by Customer

Customers may request cancellation of an order before it has been processed or dispatched.

Eligible Cancellation Conditions

• The order has not been packed or shipped.
• The cancellation request is submitted within a reasonable time after placing the order.
• Payment verification has been completed successfully.

Once an order has been shipped, dispatched, or handed over to the courier partner, cancellation requests may not be accepted.

Order Cancellation by Vaishnavi Cosmetic

We reserve the right to cancel any order under the following circumstances:

• Product is out of stock.
• Pricing or product information errors.
• Suspected fraudulent transactions.
• Incomplete or incorrect customer information.
• Payment failure or verification issues.
• Circumstances beyond our control, including natural disasters, transportation disruptions, or government restrictions.

If an order is cancelled by us after payment has been received, a full refund will be processed to the original payment method.

Refund Eligibility

Refunds may be approved under the following situations:

Damaged Product

If you receive a product that is damaged during transit, please notify us within 48 hours of delivery along with clear photographs of the product and packaging.

Wrong Product Delivered

If the product delivered differs from the product ordered, you may request a replacement or refund.

Missing Product

If any item is missing from your order, please contact us within 48 hours of delivery.

Order Cancelled Before Dispatch

Orders successfully cancelled before dispatch are eligible for a full refund.

Non-Refundable Situations

Refunds will generally not be provided in the following cases:

• Product has been used, opened, or partially consumed.
• Product packaging has been damaged after delivery.
• Customer changes their mind after receiving the order.
• Product dissatisfaction due to personal preferences.
• Failure to read product descriptions, ingredients, or usage instructions before purchase.
• Requests made beyond the specified reporting period.

Due to hygiene and safety reasons, certain cosmetic, skincare, makeup, and personal care products may not be eligible for return or refund once opened.

Refund Process

Once your refund request is approved:

1. The refund will be initiated to the original payment method used during purchase.
2. Customers will receive confirmation of the refund process.
3. Refund processing times may vary depending on banks, payment gateways, and financial institutions.

Estimated Refund Timeline

• UPI Payments: 3–7 Business Days
• Debit/Credit Cards: 5–10 Business Days
• Net Banking: 5–10 Business Days
• Wallet Payments: 3–7 Business Days

Actual timelines may vary depending on the payment provider.

Return Verification

Before approving a refund or replacement, Vaishnavi Cosmetic may:

• Request photographs or videos of the product.
• Verify shipping and delivery records.
• Conduct internal quality checks.
• Request additional information from the customer.

We reserve the right to reject claims that do not meet our policy requirements.

Shipping Charges

• Original shipping charges are generally non-refundable unless the return is due to our error.
• Return shipping costs, if applicable, may be deducted from the refund amount.
• In cases of damaged, defective, or incorrectly delivered products, return shipping charges may be borne by Vaishnavi Cosmetic.

Force Majeure

Vaishnavi Cosmetic shall not be held responsible for delays, cancellations, or refund issues caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, transportation disruptions, government actions, or technical failures.

Policy Updates

We reserve the right to modify or update this Cancellation & Refund Policy at any time without prior notice.

Changes will become effective immediately upon being published on this page.

Contact Us

For cancellation, refund, or return-related inquiries, please contact:

Vaishnavi Cosmetic
Ramganj Pakka Talab, Maswani, Fatehpur, Uttar Pradesh – 212601

Phone: +91 98896 97971

Email: shop@vaishnavicosmetics.com

Our customer support team will make reasonable efforts to resolve your concerns as quickly as possible.

Thank you for shopping with Vaishnavi Cosmetic.